• Privacy Policy

    Horses Atelier does not sell or share any customer information with third parties. Our online service provides ordering with maximum security and privacy.

  • Shipping Policy

    You will receive an e-mail confirmation after your order has been placed.

    Pending availability and credit verification, you will receive a subsequent e-mail with shipping details.

    Orders placed between monday to friday (excluding holidays) will ship within 2 to 3 business days.

    Horses Atelier is not responsible for any delays in shipping including local delivery errors or international customs issues. Parcels cannot be rerouted once shipped. Horses Atelier is not responsible for parcels lost or damaged due to shipping.

    Parcels will be shipped via fedex. This service includes insurance with $100 coverage, a fedex tracking number, and a signature required upon delivery.

  • Shipping

    • Canada

      Free domestic express shipping within canada: 1 – 3 business days.

    • USA

      • Fedex ground at $25 flat rate: 2 – 7 days.

        Fedex express at $45 flat rate: 1- 2 days.

    • EU

      Fedex international express at $75 flat rate: 2 – 5 days.

    • Asia & Australia

      Fedex international express at $100 flat rate: 2 – 5 days.

  • Tax

    Prices of items are as quoted on the website.

    Canadian orders are subject to applicable provincial taxes.

    Shipments outside of canada are not required to pay canadian taxes.

    International and overseas shipments are subject to local import duties and taxes. These additional charges are the responsibility of the receiver.

  • Return Policy

    We are glad to issue a credit note for any full price, unworn, unwashed merchandise with all original tags and packaging, accompanied by the original sales receipt within 7 days of receipt of your order. Horses Atelier issues no refunds or price adjustments. All credit notes can be used towards your next purchase.

    Horses Atelier is not responsible for shipping costs or duty re-imbursement in the case of international purchases.

    All sales are final after 7 days of receipt of purchase.

    Horses Atelier holds the right to deny credit notes if the merchandise returned does not meet our return policy requirements.

    Returns should be addressed to:

    • Horses Atelier

      9-198 Walnut Avenue
      Toronto, ontario
      M6J 2N6

    All sale items are final sale and may not be returned.

    Any further inquiries should be directed to yes@horsesAtelier.com.