Refund Policy

We are glad to issue a refund, exchange or store credit for any full price, unworn, unwashed merchandise with all original tags and packaging, accompanied by the original sales receipt. You have 10 days within receipt of your order to email to notify us of your wish to return your purchase. Once approved, we will provide you with return mailing information and you must return the product to us within 14 days. Horses Atelier is not responsible for shipping costs or duty reimbursement. All costs for return shipments and exchanges are the responsibility of the customer.

All sale items and face masks are final sale and may not be returned.

If you would like to set up a curbside return, please email Curbside returns will be processed 72 hours after arrival to our facility. This is to ensure that all health standards are being maintained as per Ontario COVID-19 health regulations.

All sales are final after 10 days of receipt of purchase.

Horses Atelier holds the right to deny credit notes, exchanges or refunds if the merchandise returned does not meet our return policy requirements.