• Privacy Policy

    Horses Atelier does not sell or share any customer information with third parties. Our online service provides ordering with maximum security and privacy.

  • Shipping Policy

    You will receive an e-mail confirmation after your order has been placed.

    Pending availability and credit verification, you will receive a subsequent e-mail with shipping details.

    Orders placed between Monday and Friday (excluding holidays) will ship within 2 to 3 business days.

    Horses Atelier is not responsible for any delays in shipping including local delivery errors or international customs issues. Parcels cannot be rerouted once shipped. Horses Atelier is not responsible for parcels lost or damaged due to shipping.

    Parcels will be shipped via Fedex, DHL or Canada Post. These services include insurance with $100 coverage, a tracking number, and a signature required upon delivery.

  • Shipping

    • Canada

      Free shipping within Canada via Canada Post: 1 — 14 business days
      Expedited $30: 1 — 5 business days
      DHL or Fedex Express $45: 1 — 2 business days

    • USA

      Standard Shipping via Canada Post $20: 1 — 14 business days
      Expedited $30: 1 — 5 business days
      DHL or Fedex Express $45: 1 — 2 business days

    • International

      Standard shipping $50: 2 — 10 business days
      Express $100 flat fee: 2 — 5 business days

    International shipments outside of Canada are subject to local import duties and taxes. These additional charges are the responsibility of the receiver. If you have any questions regarding our shipping policy, please contact orders@horsesatelier.com.

  • Tax

    Prices of items are as quoted on the website.

    Canadian orders are subject to applicable provincial taxes.

    Shipments outside of Canada are not required to pay Canadian taxes.

    International and overseas shipments are subject to local import duties and taxes. These additional charges are the responsibility of the receiver.

  • Return Policy

    We are glad to issue a credit note, exchange or refund for any full price, unworn, unwashed merchandise with all original tags and packaging, accompanied by the original sales receipt. You have 7 days within of receipt of your order to email orders@horsesatelier.com to notify us of your wish to return your purchase. Once approved, you must return the product to us within 14 days.

    Please ship via certified mail, UPS, DHL or FedEx to:

    • Horses Atelier


      Attn: Returns

      9-198 Walnut Avenue
      Toronto, ontario
      M6J 2N6
      CANADA

    Horses Atelier is not responsible for shipping costs or duty re-imbursement in the case of international purchases. All costs for return shipments and exchanges are the responsibility of the customer.

    All sales are final after 7 days of receipt of purchase.

    Horses Atelier holds the right to deny credit notes, exchanges or refunds if the merchandise returned does not meet our return policy requirements.

    All sale items are final sale and may not be returned.

    Any further inquiries regarding gift wrapping or gift certificates should be directed to orders@horsesatelier.com.